Monkey See Boutique: Customer Service Facts

Customer service is very important to us and we want our customers to have a wonderful experience and love the products we offer. Please contact us with any questions because you {our customer} are our number one priority.

For order status information or information on any order you have already placed or would like to place, please email us at monkeyseeboutique@mail.com {monday - friday}, 9am - 5pm {EST}.

Please note: Money Orders and Personal Checks should be made payable to Monkey See Boutique. Mail them to: 8500 Wolf Trace Lane, Bartlett, TN 38133. Once your personal check has cleared with our bank, we will ship your order.

Since we are a Tennessee business, orders shipping to an address in Tennessee will be charged 9.25% to cover sales tax for the state of Tennessee {7%} and local sales tax {2.25%}.

If you are not shipping to a location in Tennessee, you will not be charged sales tax.

We are committed to courteous service and customer satisfaction. We are consumers & customers too. We treat you, the way we would want to be treated. If you need to return or exchange your purchase, we have a couple of guidelines listed below:

Returns/exchanges must occur within 30 days after you receive your purchase to receive a full refund. Merchandise must not have been worn, altered, or washed and all tags must be attached.
As with most stores, we generally do not accept returns on personalized items. Your order will be custom made to your specifications and typically cannot be resold to someone else if returned. If there is a gross error on our part, or a defect in the product, we will work with you to resolve the error or defect. We reserve the right to replace, repair, or issue a refund on personalized items, depending on your situation. We want you to be completely satisfied with your purchase.

To return an item(s):

Consider insuring your package in case it is lost or damaged in transit. Monkey See Boutique cannot be responsible for items that do not arrive at our return address.
Mail your return with the appropriate postage to:

Monkey See Boutique

8500 Wolf Trace Lane

Bartlett, TN 38133

Please email us at monkeyseeboutique@mail.com to get an authorization for a return.

We make every effort to accommodate you, although we cannot guarantee that we can cancel or change an order once it has gone into production.

We do everything in our power to get products shipped to you as soon as possible. However, around the busy season {holidays} production and shipping can take longer.

Since most of our products are handmade, personalized, monogrammed, or appliqued ~ this means they are custom made-to-order products. Please allow at least 2 weeks until they are shipped. In some cases, lead time is longer. If you are concerned about a product arriving in time because it is a gift ~ please contact us before purchasing your product(s) for a shipping time frame and if a RUSH option is available. If your item could take more than 2 weeks, it is noted in the description of the item.

Non-personalized products will ship within 1-2 weeks. If you need a product by a certain date, please contact us for availability and rush services.

Our prefered shipping methods are the United States Postal Service and FedEx. Products shipping directly from the manufacturer will ship using their preferred shipping method.

We try our best to keep our inventory & website updated. In the event that a product is out of stock, shipping may be delayed. We will contact you if something is backordered or out of stock.

If a product(s) is backordered or out of stock, we will give you the following options:

For orders consisting of multiple items, in-stock items will ship immediately and items on backorder will be shipped as soon as they are received in stock. You will only be charged shipping once, based on the initial order amount.

We are all about the packaging and how a gift looks when you give it to someone. Nothing is standard about our gift wrapping and it will come with a personalized gift tag. Free gift wrapping is available on most products we offer.

If you would like your purchase gift wrapped, let us know when checking out under {A Special Request}. Be sure to leave the name, age, & gender of your gift recipient. We will customize your gift wrap!

Do you have a special occasion? Do you want a basket or arrangement of items for a special occasion or event? Maybe a group of gifts for bridesmaids or groomsmen? We have you covered.

The items coming to you directly from the manufacturer will be packaged in their company style. Products shipping directly from Monkey See Boutique will always come wrapped in boutique style with pretty ribbons {ready for giving} to yourself, your little one, or another special person!

Yes, we do ship internationally. Orders from Canada, ship using the same US rates applied in the shopping cart.

We charge exact shipping for international orders. After placing your order, we will weigh your products and send you a separate invoice charging you the shipping rate to your overseas location. On the invoice you will receive a credit for the US/Canadian rates that were applied in our shopping cart during checkout process. You will only pay the difference between the shipping rates. The free shipping over $100.00 only applies to US domestic mail orders.

We will not ship the order until this separate invoice to cover international shipping is paid in full.

If you would like an estimate for international shipping charges, please email us at monkeyseeboutique@mail.com and we will send you estimated international shipping charges.

Please note: it is cheaper to mail everything at one time. If you are interested in several products, we strongly encourage you to purchase them together for better shipping rates.

Orders shipping to APO/FPO address will be shipped via USPS Parcel Post. Please allow for extra delivery time.

All of our payments are collected on a secure server. We use Secure Sockets Layer {SSL} technology that guarantees shopping on monkeyseeboutique.com is secure.

When you enter your personal information on our website, the SSL encrypts all your personal information to include your name & address.

We process all credit card payments {Mastercard/Visa/Discover/American Express} using Authorize.Net. They process our credit cards using secure servers and they are the one of the best in the payment industry. We also give you the option to make direct cash or credit card payments through Paypal & Google Check Out Systems. If you use Paypal or Google, your payment is processed directly through Paypal and/or Google's secure servers.

Customer security is a top priority for us. We have taken steps to maintain your privacy. This includes ~ not selling or renting out our customers information to any company. All information collected is used for processing your order only.